ops workflow
Incident Response Drills
Run tabletop and live-lite drills with communication templates tailored to Thai orgs.
Beginner 2 weeks In-person weekend Sat-Sun intensive
7,600 THB · informational only
Request information Why this track exists
Cohorts practice timelines, customer comms drafts, and post-incident learning docs without shaming individuals.
Inside the studio kit
- Tabletop scenario rotation
- Customer comms drafting
- Timeline reconstruction lab
- Blameless review rubric
- Pager etiquette coaching
Outcomes you can show
- Facilitate a 45-minute tabletop
- Publish anonymized timeline doc
- Draft customer-facing update template
Sirinya Kulk
Student support coordinator bridging logistics and comms practice.
Cohort murmurs
“Blameless review rubric helped our retro stay factual. Tabletop rotation felt rushed day two.”
Straight answers
Real incidents?
No, scenarios are fictionalized composites.
Language?
Materials in English; practice comms may include Thai phrasing for local context.
Not therapy?
Correct—this is operational training, not counseling.