FAQ
Grouped questions, blunt answers
If something is missing, email hello@cloud-code.one—student support coordinators triage requests twice daily on ICT business days.
Logistics & rooms
Do you always meet in Wang Thong Lang?
Hybrid tracks rotate between the Bangkok room and remote desks. We publish which weeks are in-person at least 30 days ahead.
Can my company book a private cohort?
Yes—contact us with headcount, desired track, and whether you need customized templates. Private runs still follow the same mentor review standards.
What if my internet drops mid-lab?
Recordings post within 48 hours, but live critique slots are limited. We recommend backup hotspots common for Thailand rainy season weeks.
Learning scope
Will you integrate with our internal LDAP?
No. We teach patterns using lab identities only. Bring your security engineer for internal integration work.
Are exams included?
We do not bundle vendor exams. Completion letters describe projects and reviewer notes only.
Do you cover procurement-ready templates?
We focus on engineering-ready artifacts. Procurement language should be owned by your operational teams.
Policies
How do refunds work?
See the Money-Back Policy for the 14-day window, partial refund math, and processing timelines under Thai consumer rules.
Can I resell your templates?
Course materials are licensed for learning and internal use unless a separate agreement states otherwise.